Privacy Policy
Introduction
Your privacy is important to us. This policy explains how we collect, use, and protect your personal data, as well as how we use cookies on this website (last updated on 07/01/2026).
Personal Data Collected
We may collect the following data:
- Information provided voluntarily: name, email address, phone number, etc. (via forms).
- Technical data: IP address, browser type, operating system.
- Browsing data: pages visited, time spent on the site, clicks.
Purposes of Processing
The data collected is used to:
- Manage your user account or orders.
- Respond to your requests via our contact form.
- Analyze and improve the performance of our website.
- Send you marketing communications (with your consent).
Legal Basis for Processing
We process your personal data in accordance with the GDPR:
- On the basis of your consent (e.g. subscriptions, non-essential cookies).
- For the performance of a contract.
- To comply with legal obligations.
Cookies
A cookie is a text file placed on your device when you browse our website. We use the following types of cookies:
- Strictly necessary cookies: essential for the proper functioning of the website.
- Analytical cookies: help us understand how you use the website (e.g. Google Analytics).
- Advertising cookies: used to provide you with personalized advertisements.
For more information about our cookie policy: https://www.staroflife.fr/politique-de-cookies-ue/
Cookie Management
During your first visit, a banner allows you to set your preferences. You may at any time:
- Modify your preferences.
- Disable cookies through your browser settings.
Data Sharing
Your data may be shared with:
- Technical service providers (hosting, analytics).
- Business partners (only with your consent).
User Rights
You have the following rights regarding your personal data:
- Access, rectification, or deletion.
- Objection to or restriction of processing.
- Withdrawal of consent at any time.
- Data portability.
To exercise these rights, please contact us at: reservations@staroflife.fr
Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or alteration.
Data Retention Period
- Personal data: retained for as long as necessary to achieve the purposes described.
- Cookies: retention periods vary depending on their type (see cookie management).
Data Controller
STAR OF LIFE, 2 rue de Bitche, 92400 Courbevoie, France
Email: reservations@staroflife.fr
Policy Updates
This policy may be updated from time to time. The date of the latest update is indicated at the top of this page.
General Terms and Conditions of Sale
For the purposes of these General Terms and Conditions of Sale, the term “SOL” refers to STAR OF LIFE SARL, registered with the Nanterre Trade and Companies Register (RCS) under number 803 700 277, with its registered office located at 2 rue de Bitche, 92400 Courbevoie, France.
VAT No.: FR 70803700277
1. Nature of the Contract
These General Terms and Conditions of Sale apply to all bookings made for our apartments classified as tourist furnished accommodations (“meublés de tourisme”).
Our furnished apartments are intended for temporary and ancillary stays ranging from a few days to several months (up to a maximum of 90 consecutive days). They are not intended to serve as a primary residence or secondary residence. Therefore, it is strictly prohibited to establish residence in the premises on either a continuous or intermittent basis.
The Guest undertakes to maintain an effective primary residence throughout the duration of the stay.
Any commercial, business, professional, or craft activity within the apartments is strictly prohibited.
Occupants may not rely on legal provisions applicable to residential leases, particularly regarding any right to remain in the premises. Consequently, this contract shall be governed by the provisions of the French Civil Code and these Terms and Conditions.
By accepting this fixed-term contract through the reservation process, the Guest acknowledges that no right to remain in the premises shall exist after the end of the stay.
Any reservation implies prior acceptance of these Terms and Conditions, regardless of the booking channel used. These Terms and Conditions prevail over any previous terms and any purchasing conditions.
The Guest acknowledges having received, prior to booking, these Terms and Conditions and all information required under Article L.221-5 of the French Consumer Code in a clear and understandable manner. The Guest confirms having read and accepted these Terms and Conditions before completing the reservation and, where applicable, by ticking the relevant box during the online booking process, as well as the terms of use of the website www.staroflife.fr.
Unless proven otherwise, the data recorded in STAR OF LIFE’s computer systems shall constitute evidence of all transactions concluded with the Guest.
Photographs displayed on booking websites are provided for illustrative purposes only and are not contractually binding.
2. Reservation
All reservations are personal and may not be transferred to a third party, whether free of charge or for consideration.
Due to the nature of the accommodation services provided, reservations are not subject to the statutory right of withdrawal pursuant to Article L.221-28 (12°) of the French Consumer Code.
The contract becomes final upon confirmation of the reservation.
2.1 For Standard (Flexible) Reservation
A reservation is valid only after written confirmation by SOL and acceptance of these Terms and Conditions.
To be considered firm, the reservation must be guaranteed by:
A valid credit card number (Carte Bleue, Visa, or Mastercard) valid for the entire duration of the stay. SOL may debit this card, particularly to cover cancellation fees under the conditions set out in Article 3.
Depending on the stay duration and reservation conditions, a pre-authorization or deposit may be required.
Example: For a flexible rate with cancellation up to 30 days before arrival, 50% of the total booking amount is charged 29 days before arrival and the balance is charged on the arrival date.
Only the credit card holder may make payment upon arrival. The same card used for the reservation must be presented together with valid identification prior to key collection.
2.2 For Non-Cancellable, Non-Refundable, Non-Modifiable Reservation (“NNR”)
Due to the preferential rate granted, reservations made under the NNR condition cannot be cancelled, modified, transferred, or refunded.
No refund shall be granted in case of a no-show.
Regardless of the reason for cancellation or the date on which it occurs, compensation equal to 100% of the stay, including all ancillary services booked and invoiced, shall remain payable.
Full payment is required at the time of booking confirmation. The reservation will be considered final only after full receipt of payment.
The credit card used to make the reservation must be presented upon arrival, together with valid identification, before the keys are handed over.
2.3. Prices
The prices applicable to service reservations are displayed before and during the booking process. Prices are confirmed to the guest inclusive of all taxes (VAT included), in the establishment’s commercial currency, and are valid only for the period specified on the booking platform.
If payment to the establishment is processed in a currency other than the one confirmed at the time of booking, any exchange rate fees shall be borne by the guest.
All reservations, regardless of their origin, must be paid in the establishment’s local currency, unless otherwise specified on site.
Unless otherwise stated on the booking platform, additional services are not included in the price.
Prices include the VAT applicable on the date of booking. Any change in the applicable VAT rate will be automatically reflected in the prices in effect on the date of invoicing.
2.4. Tourist Tax and Other Taxes
Any applicable taxes (local taxes, tourist taxes, etc.) must be paid directly to the establishment upon arrival.
Any modification to existing taxes or the introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices applicable on the date of invoicing.
3. Cancellation, No-Show, or Reservation Modification
3.1 Before Arrival
All cancellations must be notified to SOL in writing by email. The effective cancellation date is the date of receipt by SOL.
Cancellation fees apply as follows:
NNR Reservations: Cancellation is possible, but the total reservation amount remains due. No refund is available.
Standard (Flexible) Reservations: Cancellation is free of charge up to 12:00 noon (GMT+1) on Day -30 before arrival. After this deadline, a cancellation fee equal to 50% of the stay amount will be charged.
Failure to arrive without prior cancellation will be treated as a No-Show and will result in a charge equal to 100% of the total stay amount.
3.2 Modifications During the Stay
Early Departure
Early departure is permitted; however, no refund will be granted.
Extension of Stay
The stay duration is that specified in the reservation confirmation or accommodation offer.
Subject to availability and at SOL’s sole discretion, the stay may be extended without any obligation to maintain the same apartment or the same rate.
If an extension is accepted and a new rate applies, such rate shall take effect from the first day of the extension period.
4. Arrival (Check-in)
Keys are collected from our reception office located at:
STAR OF LIFE Reception Office
2 Rue de Bitche
92400 Courbevoie
France
(approximately a 3-minute walk from the apartments)
Opening Hours:
Monday to Friday: 10:00 a.m. to 8:00 p.m.
If you arrive outside opening hours, please contact us in advance for access instructions.
Telephone: +33 1 80 88 90 12
Mobile: +33 6 71 81 29 24 / +33 6 17 95 59 18
Apartments are available from 3:00 p.m. (local time). Earlier check-in may be possible subject to availability and written confirmation.
4.1 Late Arrival
For arrivals outside office hours, any amount specified in the booking conditions will be charged on the arrival day.
4.2 Check-In Procedure
For all stays and as a security measure:
A valid credit card must be provided before key handover.
The Guest must present the original credit card used for the reservation.
A valid original identity document must also be presented.
Full payment of the accommodation must be settled before keys are handed over.
A security deposit of €250 may be required upon arrival to cover any property damage, disturbances, unpaid charges, or other liabilities incurred during the stay.
The deposit may be secured through either:
A credit card pre-authorization; or
An actual payment.
Provided there is no damage, outstanding payment, or additional charge, the deposit will be refunded within a maximum period of fourteen (14) days after departure.
In accordance with French immigration regulations, all foreign nationals, including citizens of European Union member states, may be required to complete and sign an individual police registration form upon arrival.
This form will be retained for six months and may be provided to law enforcement authorities upon request.
Refusal to complete or sign the form may constitute a legitimate ground for refusal of accommodation.
4.3 Stays of 30 Nights or More
Accommodation Agreement
For stays of 30 nights or longer, a separate accommodation agreement shall be signed upon arrival.
The Guest must present the original valid passport or identity card. Failure to do so may result in cancellation of the reservation and refusal of access without compensation.
Security Deposit
For stays of 30 nights or more, a mandatory security deposit of €500 is required before key handover.
The deposit may be paid by:
Credit card authorization; or
Bank transfer.
The deposit may be used to cover:
Damage to the apartment or common areas;
Missing items identified at check-out;
Cancellation penalties;
Outstanding accommodation charges;
Any amount necessary to ensure proper performance of the accommodation contract.
5. During Your Stay
5.1 Occupancy
The accommodation has been booked for a specified number of occupants. Any change in occupancy shall be treated as a modification of the stay.
Children under two years old stay free of charge when accommodated in their parents’ apartment, provided they were declared at the time of booking.
Baby cots may be provided subject to availability.
The accommodation is rented exclusively for temporary residential purposes.
Guests agree to use the premises peacefully and in accordance with their intended purpose.
Any administrative, tax, commercial or business registration using the apartment address is strictly prohibited without STAR OF LIFE’s prior written consent.
The Customer confirms that they maintain a separate primary residence and acknowledges that this accommodation does not grant any tenancy rights or rights associated with a residential lease.
Any use of the apartment contrary to its intended purpose may result in immediate termination of the stay without compensation or refund.
5.2 House Rules
Guests undertake to comply with the House Rules available at reception.
SOL reserves the right to enter apartments for housekeeping, maintenance, safety inspections, or emergency interventions.
Failure to comply with these Terms and Conditions or the House Rules may result in immediate termination of the stay without compensation.
Parties, gatherings, receptions, events, and celebrations are strictly prohibited.
Subletting or allowing occupancy by persons other than registered guests is prohibited.
In the event of non-compliance, STAR OF LIFE may terminate the stay immediately without refund or compensation.
5.3 Relocation
If an exceptional event prevents occupancy of the reserved apartment, SOL may:
Offer alternative accommodation of a similar standard at its own expense; or
Refund amounts already paid.
No further compensation shall be due.
5.4 Proper Use
Apartments are provided in good condition.
Guests must return them in the same condition at the end of their stay and use the premises peacefully and responsibly in accordance with Articles 1728 and 1729 of the French Civil Code.
Any anomaly, damage, loss, or incident must be reported immediately.
5.5 Minors
STAR OF LIFE apartments are not holiday camps or youth accommodation facilities.
Reservations made for unaccompanied minors under 18 years of age will not be accepted.
STAR OF LIFE reserves the right to refuse access or cancel such reservations without compensation.
5.6 Pets
Pets are not permitted in the apartments.
6. Departure (Check-Out)
Apartments must be vacated no later than 11:00 a.m. (local time) on the departure date.
Guests must return keys and complete any applicable check-out procedure.
Late check-out may be granted subject to availability and prior approval.
The apartment will be inspected following departure.
Cleaning deficiencies, missing items, or damage to movable or immovable property will be charged to the Guest.
7. Liability
SOL shall not be held liable for theft, loss, or damage to personal belongings in apartments, safes, common areas, parking facilities, or any ancillary premises.
Guests are responsible for ensuring that:
Windows and doors are properly secured;
The entrance door is locked;
Valuables are stored in the safe provided.
The Guest acknowledges that SOL is not a legal custodian of personal belongings and therefore cannot be held responsible for theft occurring within the apartments.
8. Complaints and Dispute Resolution
Any complaint arising during the stay must be reported immediately to SOL so that the issue can be addressed as quickly as possible.
No compensation shall be payable for urgent repairs required during the stay.
No claim will be accepted after departure where the matter was not reported during the stay.
9. Consumer Mediation
In accordance with the French Consumer Code, if a dispute cannot be resolved directly with us, you may submit the matter free of charge to:
CM2C
49 rue de Ponthieu
75008 Paris, France
Phone: +33 1 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net
10. Personal Data
SOL undertakes to protect personal data in accordance with its Privacy Policy and applicable legislation, particularly the General Data Protection Regulation (GDPR).
11. Insurance
SOL confirms that it maintains all insurance policies legally required for its business activities.
Each Guest remains responsible for damage caused during their stay.
STAR OF LIFE shall not be liable for damage resulting from the Guest’s actions, third-party acts, or force majeure events.
SOL shall not be responsible for incidents unrelated to its accommodation activities.
12. Internet Access
Internet access is provided for personal, non-commercial, and reasonable use in compliance with applicable laws and intellectual property rights.
Users are responsible for their use of the service and shall indemnify SOL against any claims arising from misuse.
The service is available only to adults who are up to date with their financial obligations towards SOL and possess compatible Wi-Fi enabled devices.
SOL accepts no liability for equipment malfunction, incompatibility, or interruptions beyond its control.
Internet access may not be used to reproduce, distribute, communicate, or make available copyrighted works without proper authorization.
13. Intellectual Property
SOL retains ownership of all intellectual property rights relating to studies, drawings, models, prototypes, and any materials developed in connection with its services.
Guests are prohibited from reproducing or exploiting such materials without prior authorization.
14. Governing Law and Jurisdiction
These Terms and Conditions and, more generally, the relationship between the Guest and SOL shall be governed exclusively by French law.
Any dispute relating to these Terms and Conditions, their formation, performance, interpretation, or termination shall fall within the jurisdiction of the Commercial Court of Nanterre (Tribunal de Commerce de Nanterre), including interim proceedings.
STAR OF LIFE Privacy Policy
1. Our Commitment to Privacy
At STAR OF LIFE SARL, protecting your personal data is a priority. We are committed to handling your information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
2. Collection of Personal Data
We collect personal information when you:
Make a reservation or stay in our apartments;
Visit our website;
Contact us with enquiries.
Collected data may include:
Name;
Postal address;
Email address;
Telephone number;
Payment information;
IP address;
Browsing and website usage data.
3. Use of Personal Data
Your data may be used to:
Manage reservations and stays;
Improve our services and personalize your experience;
Inform you of special offers and news, subject to your consent;
Respond to enquiries and provide customer support;
Comply with legal and regulatory obligations.
4. Sharing of Personal Data
Your information may be shared with:
Authorized STAR OF LIFE staff;
Third-party service providers (payment processors, booking platforms, etc.);
Competent authorities when legally required.
We ensure that such third parties maintain appropriate confidentiality safeguards.
5. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction.
6. Your Rights
Subject to applicable law, you have the right to:
Access your personal data;
Rectify inaccurate data;
Request erasure of data;
Restrict processing;
Object to processing;
Receive your data in a portable format.
To exercise these rights, please contact:
STAR OF LIFE SARL
2 rue de Bitche
92400 Courbevoie, France
Email: reservations@staroflife.fr
7. Data Retention
Personal data is retained only for the period necessary to fulfill the purposes for which it was collected and to meet legal obligations.
8. Cookies
Our website uses cookies to improve browsing and analyze website traffic.
Cookie preferences can be managed through your browser settings.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Users are encouraged to review this page regularly.
This Privacy Policy is intended to provide clear and transparent information about how STAR OF LIFE collects, uses, and protects personal data while respecting your privacy and complying with applicable legal requirements.